FREQUENTLY ASKED QUESTIONS

Raw Hair and 12A grade virgin hair

Yes. Our virgin and Raw hair is human hair that can be bleached

7-14 business days for entire process, shipping and delivery.

1 day- Ready to ship items if ordered before 1pm will be shipped the SAME DAY with royals mail special delivery by 1pm guaranteed service. Please read terms and conditions for ready to ship items before ordering.

We ship within the United Kingdom with Royalmail. For international orders we use FEDEX / DHL

We do not offer refunds on wigs for hygienic reasons. We do offer refunds with the return shipping cost deducted for bundles and frontals returned to us exactly as they were shipped. Brand new and in packaging.

YES

Orders are final once made and cannot be cancelled but if we are contacted within an hour of order being placed we are happy to accommodate changes if possible.

We are happy to work with bloggers and welcome all enquiries particularly from those active on TikTok and Snapchat with engagements that exceed 100,000 views per week . Please contact us customersupport@hairbyzelle.com to discuss further

Our wigs are all hand made.

We offer custom handmade wigs as we do not believe in chopping bundles up for convenience. Cutting wefts damages the strength of the threads holding hair in place which will result in hair shedding a LOT!

Our custom handmade wigs consist of 3 bundles

Clients have the option of contacting us if they would like a wig that consists of 4 or more bundles to be made as extra bundles come at an additional charge

Credit cards, Debit cards, Klarna,